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Frequently Asked Questions

How do I get your best price?
For Minimum Advertised Price items like Shoei, HJC, Joe Rocket, Power Trip, etc, you must call or email for our lowest prices. (This is the manufacturer's policy, sorry folks.) We will also give you our Discount Code which allows you to place your order online at our lowest price. Place the item(s) you'd like in the shopping cart, type the Discount Code in the Apply Code box, hit the Apply Code button and the shopping cart will refresh with our actual sales price. Sure beats those "free" shipping offers!
What size do I need?
This is by far the most frequently asked question, and probably the only one we can't answer. Unfortunately, if you can't try something on first, there's no way to be 100% sure it will fit. You can usually get a pretty good idea from the manufacturer's size chart, but they're not always accurate or they may not correspond to what you expect. Your best option is to talk directly with the manufacturer, give them the model of the item you want and your measurements and they can get you pretty close.

What's your return/exchange policy?
Should you order an incorrect item, you have 10 days from the delivery date (as determined by the UPS delivery information) to exchange or return it. Log into your account, select the item you wish to return or exchange, and submit a request for an RMA. No returns will be accepted without a valid RMA. The item you are returning must be in brand new original condition with all manufacturer's labels and packaging. This also means that items like shocks, tires and exhaust pipes must not have been installed. Do not use the product box (if applicable) as a shipping container. Do not ship COD, we will refuse your package. There is a $5.00 exchange fee plus the shipping charge for the new item. Items that originally qualified for free shipping (e.g tires or parts over $500) will be charged $10 shipping for the replacement item(s). If you want to return an item and not reorder there is a 15% restocking fee. Original shipping and handling charges are not refundable. If you need to return or exchange an item, log in to your account, go to your Order History, and request a Return Authorization for the item in question. There are no returns or exchanges on close-out merchandise.

When will I get my order?
Usually in a few days or less. Actual shipping time depends on which warehouse(s) your order ships from, and where it's going. We ship from distribution centers in California, Texas, Missouri, Florida, Pennsylvania and more, but of course not everything is going to be in stock in every warehouse. If you're in New York for example, and the item you order is in stock in PA, then you should get it in a day or two. If it's only in stock in California then delivery might take a week.

How much do you charge for shipping?
UPS Ground shipping charges are based on the dollar amount of your order. Faster shipping is available (3 Day Select, 2nd Day Air, Next Day Air), but will be more expensive. The price for faster shipping depends on the size and weight of the box and where it's going. Remember, most orders are delivered in only a few days with regular UPS Ground shipping. If you need something faster, then please call a sales representative at 877-668-6337.
UPS Ground Shipping Table
  SUBTOTAL VALUE       SHIPPING
$0.00 - $100.00 $10.00
$100.01 - $200.00 $12.00
$200.01 - $300.00 $14.00
$300.01 - $500.00 $16.00
$500.01 and up Free

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