Home Customer Service FAQ
 
Sign-in/Create an Account View Cart ( $0.00) Tell a Friend

Policies and Shipping Information

Ordering
Our shopping cart ordering system is secured for your protection, but if you do not feel comfortable providing your credit card information online you may phone a sales associate toll-free at 1-877-MOTODEPOT (1-877-668-6337). We accept Visa, MasterCard, American Express and Discover. All credit cards orders are verified for your protection.

Returns
Should you order an incorrect item, you have 10 days from the delivery date (as determined by the UPS delivery information) to exchange or return it. Log into your account, select the item you wish to return or exchange, and submit a request for an RMA. No returns will be accepted without a valid RMA. The item you are returning must be in brand new original condition with all manufacturer's labels and packaging. This also means that items like shocks, tires and exhaust pipes must not have been installed. Do not use the product box (if applicable) as a shipping container. Do not ship COD, we will refuse your package. There is a $5.00 exchange fee plus the shipping charge for the new item. Items that originally qualified for free shipping (e.g tires or parts over $500) will be charged $10 shipping for the replacement item(s). If you want to return an item and not reorder there is a 15% restocking fee. Original shipping charges are not refundable. There are no returns or exchanges on close-out merchandise.

Shipping
Most orders are shipped the same day from one of our many national warehouses. Regular Ground UPS orders to U.S addresses should be received in one to five working days after shipping. UPS Ground may not be used for shipments to Alaska or Hawaii, we must use Red or Blue Label UPS, or U.S. Mail. We cannot ship UPS to military bases, FPO or APO addresses.

Back-Orders
Availability will be checked at the time you place your order. If any item is on back-order we will inform you immediately. Please inform us if you wish any item/s be kept on back-order.

Claims
When UPS delivers, ensure you receive all cartons for which the UPS driver is asking you to sign. Do not refuse any cartons due to damage; instead, ask the UPS driver to note carton damage on his delivery board. Keep the damaged packaging for possible later inspection by UPS. If any contents are damaged these should be kept along with the damaged packaging as UPS may send a representative out to your location and perform a packaging inspection. If nobody is available to sign the delivery receipt, the package will be left at the door. MOTODEPOT IS NOT RESPONSIBLE FOR PACKAGES LEFT AT THE DOOR. Packages left at the door are not covered for loss or damage.

Liability
The purchaser of any part releases the manufacturer of those parts, and MotoDepot from all liabilities pertaining to the use of those parts. The purchaser recognizes that any alteration or modifications to any motorcycle may increase the risk of injury or accident, and may also render the motorcycle illegal for use on public roads.

Warranty
All products are covered under their respective manufacturers' warranties. Please contact them for full warranty details and how to resolve warranty issues.

Overseas Ordering
Due to vendor restrictions and security reasons, we do not ship outside the United States.

All rights reserved. In the interest of product excellence we are constantly changing and updating our product line; consequently product may sometimes differ from those pictured.

© Copyright 2017 MotoDepot Inc. | Privacy Policy | Terms of Use